RETURN AND REFUND POLICY
Last updated August 11, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange only. Please see below for more information on our return policy.
RETURNS
Our returns period is extended for a limited time and you can return any unwanted item to us for a refund up to 30 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Unfortunately, any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. We recommend you obtain and keep a copy of your proof of postage when returning items to us.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: info@totalabilitytrainingclothing.com. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a damaged product.
- Received the wrong product.
Items that cannot be returned/replaced or refunded?
Returns will not be accepted under the following conditions:
- If a request is initiated after 30 days of delivery of an order.
- If you entered the wrong shipping address at the time of placing the order.
- Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
- The serial number has been defaced.
- Product is intentionally damaged or destroyed.
- The product has stains/signs of wear.
- Return or replacement request for any free or complimentary products.
How long does it take to process returns?
We aim to process and refund your return ASAP, but on occasions, it may take up to 30 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
If you haven’t received a refund and it has been more than 30 days UK (28 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.
RETURN PROCESS
To return an item, please email customer service at info@totalabilitytrainingclothing.com with your concern and the product photos and videos to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided in the following format:
Total Ability Training Clothing
Attn: Return to the origin
RMA#
Unit 7 Gemini Business Park,
Leeds, West Yorkshire LS7 3JB
United Kingdom
Please note:
- You will be responsible for return shipping charges. We advise you to use a trackable method to mail your return.
- Do not mail your package without getting confirmation from us. Doing so will lead to rejection of your return request and no refund/replacement will be offered on such returns.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURN CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURN REQUEST IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURN REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you to refuse delivery and if possible take some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. Replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
REFUNDS
After receiving your return request and inspecting all the photos and video proof, we will process your refund. Please allow at least three (3) business days to process your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please Note:
- Partial returns will have a partial refund.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
CANCELLATIONS
Cancellations by you – In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order immediately and refund the entire amount back to your original payment method. If we have already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by us – Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase and inaccuracies or errors in product or pricing information. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back to your original payment method.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at: info@totalabilitytrainingclothing.com.
Shipping Policy
Last updated on August 11, 2022
Delivery
When will I get my order?
- Usually, it takes 2-3 working days to process an order after which it’s shipped out.
- There are some exceptions where an order may ship out later than three (3) days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
- Delivery time will be made available to you by the courier company when your order gets shipped. Shipping charges will be added at the time of checkout.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
- Delivery delays can occasionally occur.
Please Note: Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money are in safe hands.
- Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Do you offer FREE SHIPPING?
Yes, we do offer free shipping on all orders over £65 (within the UK ONLY).
Do you ship worldwide?
Currently, we ship to the following countries/continent:
- Europe
- USA
- Canada
- Australia
However, we will expand our services to other nations in future.
Will I be charged customs for my order?
We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us and we’ll be happy to help you.
For some international orders, we may ask for a credit card verification form in order to process your order. It protects the cardholder and us against fraudulent transactions.
When using your credit card, you will be billed in Pound Sterling and your credit card company will bill you with your local currency at the current exchange rate.
International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. For more details about import fees, check out the ‘International Duties, Taxes, and Other Fees‘ section below.
Sometimes your country’s customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at info@totalabilitytrainingclothing.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.
Please note: No refund will be issued in case of the wrong shipping address.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, Please get in touch with us at info@totalabilitytrainingclothing.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch by emailing us at info@totalabilitytrainingclothing.com.
I received a wrong/damaged product, what should I do?
We do apologise if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@totalabilitytrainingclothing.com within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
For additional information on refunds and returns please visit: [Put a link to your return and refund policy here].
International Duties, Taxes, and Other Fees
Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:
- Duties and Taxes: These are applied by your country’s customs department based on the value and characteristics of whatever is being imported. Every country has its own unique regulations and procedures.
- Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country’s customs and border protection department. These services often can incur a fee. Depending on a country’s customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package.
In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country’s customs laws and see if it’s possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.
- Ancillary Fees: That’s basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees, and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don’t incur hefty ancillary fees, but you should check how certain shipping carriers deal with ancillary fees.
QUESTIONS
If you have any questions concerning our shipping policy, please contact us at:
Email: info@totalabilitytrainingclothing.com.
We currently DO NOT SHIP to the following:
Afghanistan
Belarus
Burundi
Cambodia
Cayman Islands
Central African Republic
Cuba
Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
Democratic Republic of Congo
Guadeloupe
Iran
Iraq
Kosovo
Lebanon
Libya
Mali
Martinique
Myanmar
Nicaragua
North Korea
Northern Marianas Islands
Oaxaca Region of Mexico
Pakistan
Réunion
Russian Federation
Somalia
South Sudan
Sudan
Gauteng Province of South Africa
Syria
St. Barthélemy
St. Martin
St. Pierre and Miquelon
Venezuela
Yemen
Zimbabw